1. Definitions

Material Difference

An item materially differs from its description where it is a different model, a different specification, a different quantity, or a different stated condition than the listing described, or where it fails to power on or operate. Cosmetic variation, normal wear consistent with the stated condition, and performance variation within manufacturer tolerance are not material differences. Where the Buyer disputes Voltique's inspection finding on an order valued above [amount] dollars, either party may require assessment by an independent qualified technician agreed by both parties. The cost is borne by the party whose position is not upheld.

Items Sold As Is

Items identified in the listing as "as is" are sold in their current condition with all faults, whether or not apparent on inspection. They carry no warranty from Voltique or from any manufacturer, and are not returnable except where required by law.

2. Eligibility for Return

Dead on Arrival and Non-Conforming Items

Where an item does not power on, does not function as described, or materially differs from its listing, the Buyer must notify Voltique within 7 calendar days of delivery. Delivery date is established by the signed bill of lading or the carrier's delivery record. Where equipment ships to a hosting facility or third party site and cannot reasonably be tested on arrival, the Buyer should notify Voltique at the point of first energisation, and in any event no later than [30] days from delivery.

Shipping Damage

Risk of loss passes to the Buyer when the carrier collects the shipment. Damage occurring in transit is handled through a claim against the carrier or the insurance provider, not as a return to Voltique. Voltique will assist the Buyer in filing and following up a carrier claim as a courtesy, including providing shipping records, packing photographs and documentation. That assistance does not transfer liability to Voltique. Buyers should inspect shipments before signing, note any visible damage on the bill of lading, and photograph the shipment on arrival. A clean signed bill of lading makes a carrier claim significantly harder to win.

Items Not Eligible for Return

Items identified as "as is" in the listing are not eligible for return except where required by law. All other items not covered by the conditions above are also not eligible for return. All sales are final except as expressly set out in this policy.

3. Return Merchandise Authorisation (RMA)

No item may be returned without a Voltique-issued RMA number. Items returned without authorisation will not be accepted.

Voltique will review a return request within 2 business days. Where a return is approved, Voltique will issue an RMA number and return instructions within a further 2 business days. Where a return is declined, Voltique will give the reason in writing, and the Buyer may request review under the independent assessment provision above.

Return shipping costs and risk of loss during return transit are the Buyer's responsibility unless Voltique specifies otherwise in the RMA instructions.

4. Refunds

Refunds are issued to the original payment method, less any applicable transaction fees.

For payments made in cryptocurrency, the refunded amount is the lesser of the original United States dollar value at the time of purchase, or the equivalent value of that cryptocurrency at the time of refund. This protects both parties against price movement between purchase and refund. Cryptocurrency refunds are sent to the originating wallet address. Where the Buyer no longer controls that wallet, the Buyer must provide written confirmation of an alternative address under the Buyer's control, and Voltique may require verification before sending. Network fees are deducted from the refund amount.

If the Buyer requests a refund in a payment method different from the one originally used, any exchange or conversion fees will be deducted from the refund amount.

5. As Is Items

Items identified in the listing as "as is" are sold in their current condition with all faults, whether or not apparent on inspection. They carry no warranty from Voltique or from any manufacturer, and are not returnable except where required by law.

6. Restocking Fees

No restocking fee is charged on returns authorised under this policy. Voltique accepts returns only for items that are dead on arrival or materially non-conforming as defined in Section 1. Because all other sales are final, restocking fees do not apply to discretionary or change-of-mind returns, which are not accepted.

7. Contact

To initiate a return or refund request, contact us with your order number, a description of the issue, and supporting photographs or documentation.

Email: sales@vol-tique.com
Phone: +1 917-913-2004

Voltique LLC
40 Wall Street, #2861
New York, NY 10005