1. Where We Ship

Voltique ships worldwide. We have delivered cryptocurrency mining equipment and industrial infrastructure to operators across North America, Europe, Asia-Pacific, the Middle East, and Africa.

2. Carriers & Fulfillment

Shipping may be fulfilled directly by Voltique, manufacturers, logistics partners, FedEx, UPS, freight providers, or other carriers depending on product type, order size, and destination.

For large-volume orders, Voltique works with established freight forwarders who specialize in industrial electronics and mining hardware.

All pallets are shrink-wrapped and strapped to prevent shifting during transit. Hardware is shipped in original manufacturer packaging where available.

3. Delivery Estimates

Delivery estimates are not guaranteed and may be impacted by customs clearance, regulatory requirements, weather conditions, supply chain disruptions, carrier delays, or force majeure events.

In-stock inventory ships within 3–7 business days for domestic US shipments. International freight typically 7–21 days depending on destination.

Factory-direct orders typically range from 4–12 weeks. We provide regular production and shipment updates.

Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, epidemic, labour action, port closure, customs delay, carrier failure, semiconductor or component shortage, grid failure, government action, or changes in law. The affected party will notify the other promptly and will resume performance as soon as practicable. This section does not excuse any obligation to pay amounts already due. See also the Force Majeure section of the Terms of Service.

4. Delivery Site Requirements

The Buyer is responsible for ensuring the delivery address can receive the shipment, including adequate access, a loading dock or forklift where required, and someone available to receive and sign. Where a delivery cannot be completed because the site is not ready or nobody is available, the Buyer is responsible for redelivery charges, storage, demurrage, detention and any return freight. These charges are set by the carrier and passed through at cost.

5. Customs & Import Duties

Customers are responsible for customs duties, taxes, import fees, permits, and local regulatory compliance unless otherwise agreed in writing.

We provide complete documentation to facilitate smooth customs clearance, including accurate HS codes, declared values, and certificates of origin. We do not undervalue shipments for customs purposes.

6. International Shipments

Unless the order confirmation states otherwise, international shipments are made [Incoterm] from Voltique's designated facility. The Buyer is the importer of record and is responsible for export and import clearance, duties, taxes, customs brokerage and any local compliance requirement in the destination country. Voltique will provide accurate commercial invoices, HS codes and certificates of origin. Voltique does not undervalue shipments or misdeclare goods under any circumstances.

7. Shipping Insurance

Shipping insurance is optional and available at checkout. The customer may choose to add coverage to their order. As a convenience, when the customer selects insurance at checkout, Voltique will opt into coverage on their behalf through third party carriers and platforms, such as UPS or any shipping platform, at the time of booking, and will coordinate claims with the applicable provider, providing status updates on request. The named insured, the insurable interest, and the terms of coverage are determined by that third party's process, not by Voltique, and Voltique does not verify or guarantee them.

Risk of loss or damage passes to the customer upon pickup by the carrier. Insurance proceeds are payable to whichever party the third party provider's process designates, and the customer must provide accurate information to support any claim. Voltique's role is administrative only. Voltique does not guarantee coverage, claim approval, reimbursement, or that the customer will be recognised as the insured party.

8. Tracking & Updates

Tracking information is provided as soon as your shipment is dispatched. For ocean freight, we provide vessel name, container number, and estimated arrival date.

Your dedicated account contact at Voltique will provide proactive shipping updates at key milestones: dispatch, departure port, arrival port, and final delivery.

9. Damaged, Missing or Non-Conforming Shipments

Shipping Damage

Risk of loss passes to the Buyer when the carrier collects the shipment. Damage occurring in transit is handled through a claim against the carrier or the insurance provider, not as a return to Voltique. Voltique will assist the Buyer in filing and following up a carrier claim as a courtesy, including providing shipping records, packing photographs and documentation. That assistance does not transfer liability to Voltique. Buyers should inspect shipments before signing, note any visible damage on the bill of lading, and photograph the shipment on arrival. A clean signed bill of lading makes a carrier claim significantly harder to win.

Dead on Arrival and Non-Conforming Items

Where an item does not power on, does not function as described, or materially differs from its listing, the Buyer must notify Voltique within 7 calendar days of delivery. Delivery date is established by the signed bill of lading or the carrier's delivery record. Where equipment ships to a hosting facility or third party site and cannot reasonably be tested on arrival, the Buyer should notify Voltique at the point of first energisation, and in any event no later than [30] days from delivery.

Lost Shipments

Voltique opens and follows up carrier investigations as a customer service courtesy. Doing so does not transfer risk of loss to Voltique, and does not constitute acceptance of liability for the shipment.

10. Contact

For shipping questions or to coordinate logistics on an active order:

Email: sales@vol-tique.com
Phone: +1 917-913-2004

Voltique LLC
40 Wall Street, #2861
New York, NY 10005